Products

Manufacturing System

Key features for Encelabs manufacturing system:

  • + SQL Server Database – perform huge volume of records handling without any significant loss in speed.
  • + Auto Email Notification – promoting paperless yet efficient communication between requester & approver.
  • + Real Time (LAN or WAN) –eEnsure up-to-date data to be share simultaneously within organization.
  • + Inventory Module – allows accurate issuing and tracking of inventory result in reduced inventory level.
  • + Serial/Lot Number Tracking – allow where-used tracking from raw material to finished goods vise versa.
  • + Stock Valuation Methods – supports Standard, Average and FIFO.
  • + Scheduled Backup – enable automated backup process at specific time
  • + User Access Right Control – ensure data privacy within different level of user.
  • + User Audit Trials – enable tracking of historical activities and action performed by specific user.
  • + Multi Level Bill Of Material – allow multiple definition of raw materials required for each manufactured item.
  • + Multiple Delivery Address – maintain customer’s delivery addresses to be used during billing process.
  • + Credit Limit Control – eliminate over limit billing & helps in monitoring payment collection.

Basic modules in the system

  • + Sales Module
  • + Purchasing Module
  • + Production Module
  • + Inventory Module

 

Customer Relationship Management (CRM)

CRM allows an organization to focusing on creating and maintaining relationship with their customers. Encelabs CRM system is integrated end-to-end across marketing, sales and customer service. The key processes included in CRM are:

  • + Lead and opportunity management
  • + Campaign Management
  • + Email marketing
  • + Account management
  • + Contact management
  • + Case management
  • + Bug tracking

Encelabs CRM is not a technology itself, but using a holistic approach to an organization's philosophy, placing the emphasis firmly on the customer. Encelabs help an organization to:

  • + Identify what customers value and devise appropriate service strategies for each customer
  • + Provide mechanisms for managing and scheduling follow-up calls
  • + Identify potential problems before they occur
  • + Provide a mechanism for handling problems and complaints
  • + Optimizing sales coverage